Contact Us
Get in Touch
Have a question or need help? We're here for you. Reach out to our team and we'll get back to you soon.
Send Us a Message
Email is the way to reach us right now.
Write to the address on the right with your question and, if it is about a code, the bookmaker and the country you are registering from. That is all we need to check it.
Email support@promocode.betEmail Us
support@promocode.bet
We aim to respond to all emails within 24 hours.
Account & Payouts
Ask the bookmaker
We are an independent comparison site — we cannot see, unlock or pay out anyone’s betting account.
Response Time
Within 24 Hours
Every message is read by an editor. We aim to reply inside one working day.
Frequently Asked Questions
How long does it take to get a response?
We aim to reply within one working day. Questions about a specific code are quicker to answer if you tell us the bookmaker and the country you are registering from — that is what decides which version of an offer applies to you.
What are your support hours?
Messages sent through the contact form or to support@promocode.bet are read on business days and answered in the order they arrive, usually within one working day. There is no phone line and no live chat — everything goes through email, which keeps a written record of what was asked and answered.
Can I suggest a new betting site or report an issue?
Absolutely — email us the site or the issue and our team will review it. If a listed promo code did not work for you, include the code and we will check it and update the page.